Warranty Claim Portal

Submit your warranty claim online for genuine WD and Seagate products purchased from Orbitonix. Our team will process your claim within 24 hours and guide you through the RMA process.

Active Warranty Claims Processed Within 10-15 Days

Submit Warranty Claim

Full Name *

Email Address *

Phone Number *

Invoice Number *

Product Brand *

Product Model *

Serial Number *

Purchase Date *

Type of Issue *

Issue Description *

Upload Supporting Documents

Click to upload or drag and drop
Invoice copy, product photos, error screenshots (Max 10MB each)

I agree to the Terms of Service and confirm that all information provided is accurate. I understand that false information may void the warranty.

Claim Process

Submit Claim Form

Fill out the warranty claim form with accurate product and purchase details. Ensure you have your invoice and product serial number ready.

Verification

Our team will verify your claim within 24 hours. We'll check product authenticity, warranty status, and issue details.

RMA Authorization

Once verified, we'll provide RMA (Return Merchandise Authorization) number and shipping instructions for the defective product.

Product Replacement

After receiving your product, we'll process the replacement. New product will be shipped within 10-15 business days.

Important Information

Processing Time

Standard warranty claims are processed within 10-15 business days from the date we receive your defective product. Express service available for enterprise customers.

Warranty Coverage

Manufacturer warranties cover defects in materials and workmanship. Does not cover: physical damage, liquid damage, tampering, improper installation, or damage from power surges.

Packaging Instructions

When returning products:

Use original packaging if available
Include all accessories and cables
Write RMA number on the package
Use proper padding to prevent damage

Need Immediate Help?

Our warranty support team is available to assist you with claim-related queries and status updates.