Terms of Service

1. Acceptance of Terms

By accessing and using the Orbitonix website (www.orbitonixopc.com), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.

These terms apply to all visitors, users, and others who access or use the Service. We reserve the right to modify these terms at any time without prior notice. Your continued use of the website following the posting of changes constitutes your acceptance of those changes.

2. Products & Services

Orbitonix specializes in selling genuine WD (Western Digital) and Seagate hard disk drives (HDDs), solid-state drives (SSDs), and related storage solutions. We are committed to providing:

• 100% Import Genuine Products: All products sold are authentic with valid Our Side warranties
• Quality Assurance: Each product undergoes quality checks before dispatch
• Technical Specifications: Product descriptions are accurate to the best of our knowledge
• Availability: Product availability is subject to change without notice
• Compatibility Information: Customers are responsible for verifying compatibility with their systems

3. Pricing & Payment

All prices displayed on our website are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice.

Payment Security: All online payments are processed through secure payment gateways. We do not store your credit card or bank account information on our servers.

4. Shipping & Delivery

We offer shipping across India with different delivery timelines based on your location:

• Delhi NCR: 24 hour delivery for orders placed before 3 PM
• Metro Cities: 2-3 business days (Free shipping )
• Tier 2 Cities: 3-5 business days (Shipping Free)
• Rest of India: 5-7 business days (Shipping Free)

Delivery Address: Ensure your delivery address is accurate and complete. We are not responsible for packages delivered to incorrect addresses provided by customers.

5. Returns & Refunds

We want you to be completely satisfied with your purchase. Our return and refund policy is designed to be fair and transparent:

Return Conditions:

• Damaged/Defective Products: Must be reported within 48 hours of delivery
• Wrong Product Shipped: Must be reported within 24 hours of delivery
• Change of Mind: Not applicable for storage devices due to data privacy concerns
• Sealed Packaging: Products must be returned in original, unopened packaging

Replace Process:

• Replace are processed within 7-10 business days after receiving the returned product
• Original shipping charges are non-refundable
• Replace shipping costs are borne by the customer unless the return is due to our error
• Payment will not be refunded, only product replacement will be provided.

6. Warranty Policy

All products sold by Orbitonix come with manufacturer warranties. We facilitate warranty claims through the following process:

Warranty Claim Process:

• Contact our support team with your invoice number and product details
• Ship the product to our service center with all accessories and packaging
• Warranty processing time: 5-7 business days
• Replacement products will be shipped at our expense

7. Limitation of Liability

Orbitonix's liability is limited as follows:

• We are not liable for any data loss, corruption, or recovery costs
• Our maximum liability is limited to the purchase price of the product
• We are not responsible for indirect, incidental, or consequential damages
• We are not liable for compatibility issues or performance problems in your system
• We are not responsible for delays caused by third-party shipping services
• All products should be installed by qualified professionals

Customer Responsibilities: It is your responsibility to back up all data before installing any storage device. We recommend regular backups and use of surge protectors.

8. Privacy & Data Protection

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information:

• We collect only necessary information for order processing and service improvement
• Payment information is processed through secure, PCI-compliant gateways
• We do not sell or share your personal information with third parties for marketing
• You may receive service-related communications and promotional offers
• You can opt-out of promotional communications at any time
• We implement reasonable security measures to protect your data

For complete details, please refer to our Privacy Policy.

9. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Business Name: Orbitonix (OPC) Pvt. Ltd.
• Address: Goverdhan Building, Nehru Place, Delhi - 110019
• Phone: +91 8800152271 (10 AM - 7 PM, Monday to Saturday)
• Email: orbitonixopc@gmail.com
• WhatsApp: +91 8800152271

Our customer support team is available to assist you with any questions or concerns regarding these terms or our services.