Refund & Return Policy

Transparent and customer-friendly refund procedures for Orbitonix storage products. Your satisfaction is our priority.

Introduction

At Orbitonix (OPC) Pvt. Ltd., we strive to provide the highest quality WD and Seagate hard disks with genuine warranties. However, we understand that sometimes products may need to be returned or replaced. This Refund Policy outlines our procedures for returns, refunds, and replacements to ensure a transparent and hassle-free experience for our valued customers.

General Return Policy

5-Day Return Window: Products can be returned within 5 days of delivery if found defective or damaged.
Original Condition: Products must be returned in original packaging with all accessories, manuals, and warranty cards.
Proof of Purchase: Valid invoice or purchase receipt must be provided for all return requests.
Inspection Required: All returned products undergo thorough inspection before processing refunds or replacements.

Eligibility for Returns

Scenario	Eligible for Return	Timeframe
Dead on Arrival (DOA)	Yes - Full Replacement	Within 5 days
Manufacturing Defect	Yes - Replacement/Repair	Within Warranty Period
Physical Damage (Customer-induced)	No	-
Wrong Product Delivered	Yes - Exchange	Within 2 days
Change of Mind	No*	-
Installation Issues	Technical Support Provided	Unlimited

Important Note

*Change of mind returns are not accepted for hard disk products due to hygiene and data security concerns. We provide comprehensive product information before purchase to help you make informed decisions.

Return Process Timeline

Step 1: Initiation (Within 5 Days)

Contact our support team via phone, WhatsApp, or email to initiate the return process. Provide your order details and reason for return.

Step 2: Inspection & Approval (1-2 Days)

Our technical team will verify the issue and approve the return request. You'll receive a Return Authorization Number (RAN).

Step 3: Pickup/Return (2-3 Days)

We arrange pickup from your location (free for genuine defects) or you can ship the product to our Nehru Place office.

Step 4: Testing & Processing (3-5 Days)

Product undergoes testing at our facility. Based on results, we process replacement or refund.

Step 5: Resolution (1-2 Days)

Replacement shipped or refund processed to original payment method. You receive confirmation.

Refund Methods & Timeframes

Bank Transfer

Processing Time: 5-7 business days

Requirements: Bank details must match original payer

Credit/Debit Card

Processing Time: 7-10 business days

Note: Reflected in next billing cycle

Digital Wallets

Processing Time: 24-48 hours

Supported: UPI, Paytm, Google Pay

Non-Returnable Items

Opened Software/OEM Products: Once opened, software licenses cannot be returned
Custom Configured Products: Products specifically configured per customer requirements
Damaged Packaging: Products with damaged original packaging
Missing Accessories: Products returned without original accessories
Warranty Void Items: Products with broken seals or warranty stickers

Warranty Claims vs Returns

Return Policy

✓ 5-day window
✓ Full refund available
✓ Quick resolution
✓ For immediate defects

Warranty Claim

✓ 2-5 years coverage
✓ Repair or replacement
✓ Manufacturer process
✓ For long-term defects

Pro Tip: For defects discovered after 5 days but within warranty period, use our Warranty Claim Process instead of return policy.

Need Help with Returns?

Our dedicated support team is here to assist you with the return process. Contact us for quick resolution.

Call: 8800152271 WhatsApp Support Email: orbitonixopc@gmail.com

Support Hours: Mon-Sat, 10:00 AM - 7:00 PM IST

Policy Updates

Orbitonix reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. For major policy changes, we will notify registered customers via email. It is your responsibility to review this policy periodically for any updates.

Last Updated: January 2024