Privacy Policy

At Orbitonix, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and protect your data.

1. Information We Collect

We collect information to provide better services to our customers. The types of information we collect include:

Personal Information

  • Name, email address, phone number, and shipping address
  • Payment information (processed securely through payment gateways)
  • Communication preferences
  • Order history and purchase details

Technical Information

  • IP address and browser type
  • Device information and operating system
  • Website usage data through cookies
  • Referring website information

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your orders for storage devices
  • To provide customer support and technical assistance
  • To send order confirmations, shipping notifications, and warranty information
  • To improve our website, products, and services
  • To communicate about promotions, offers, and new products (with your consent)
  • To comply with legal obligations and prevent fraudulent activities
  • To conduct market research and analyze customer preferences

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

Service Providers

  • Shipping and delivery partners (for order fulfillment)
  • Payment processors (for secure transaction handling)
  • Email service providers (for communication)
  • Manufacturers (for warranty registration and support)

Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety, or that of others.

4. Data Security

We implement appropriate security measures to protect your personal information:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure payment gateways with PCI DSS compliance
  • Regular security assessments and updates
  • Access controls and authentication procedures
  • Regular backups and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience
  • Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-out: Opt-out of marketing communications
  • Data Portability: Request transfer of your data to another service
  • Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at orbitonixopc@gmail.com

7. Third-Party Links

Our website may contain links to third-party websites, including:

  • Manufacturer websites (WD, Seagate)
  • Payment gateway providers
  • Shipping carrier websites
  • Social media platforms

We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

9. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by law

Order information is retained for 7 years for tax and warranty purposes.

10. International Data Transfers

As an India-based company, your data is primarily processed in India. However, some service providers may be located outside India. We ensure appropriate safeguards are in place for such transfers.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy regularly.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Email: orbitonixopc@gmail.com
  • Phone: +91 8800152271
  • Address: Orbitonix (OPC) Pvt.Ltd, Goverdhan Building, Nehru Place, Delhi - 110019
  • Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

12. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Effective Date: January 1, 2026

Last Updated: January 17, 2026